Purchase & Refund Policy

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Payment Methods

Twinkraft accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.
Who You Are Buying From
Twinkraft acts as the agent to those who are promoting the events for which you purchase tickets (“Event Organizer”) and for movie halls (Cinemas). When you purchase a ticket for an event/movie, Twinkraft will be handling the transaction and collecting payment for the organizer/Cinema
Pricing and Availability
Twinkraft sells tickets on behalf of Event organizers/Cinemas and does not control the inventory or its availability and pricing.

Internet handling fees and Order Processing Fees
Tickets purchased on Twinkraft are subject to a per ticket internet handling fee and a non-refundable per order processing fee.

 

Amount of Tickets Per Customer or “Ticket Limits”
When purchasing tickets on Twinkraft you are limited to a specified number of tickets for each event.

 

Censor warning
Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an {A} rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

 

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Twinkraft will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

 

Refunds and Exchanges
Before purchasing tickets, carefully review your booking details. Twinkraft will be unable to process exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

 

Billing Information Verification
Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Twinkraft customer service will attempt to contact you, using the information provided at the time of purchase. If Twinkraft is unable to reach you after its initial attempt, Twinkraft may cancel your order and may sell your tickets to another customer.

 

Delivery

Twinkraft offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:
Email confirmation:Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

Email confirmation:Your booking confirmation will be sent via an Email. The Email details need to be shown at the ticket counter to get a physical ticket.
In case you experience any problems please call our helpdesk 011 -45045453for assistance
Twinkraft may chose to send the physical tickets for the event/movie. Delivery will be attempted twice before canceling your transaction

Important
In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website.

 

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Twinkraft will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Cancelled/Postponed Events
Occasionally, events are canceled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.

Customer Care 
If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can email us to reach our customer service department.

 

Gift Vouchers

Twinkraft vouchers are issued by Twinkraft and may only be redeemed through our website, www.Twinkraft.com towards the purchase of movie tickets on Twinkraft.com for participating theaters located in India. Gift Vouchers cannot be redeemed directly at any of our partner theaters, or any other website operated by third-party merchants accessible from our site.

If the available amount on a Twinkraft vouchers claim code is LESS than the transaction amount, the balance of the order must be paid with a valid credit card.

In addition to these Twinkraft vouchers Terms and Conditions, Twinkraft vouchers and their use on our website are also subject to Twinkraft’s general Terms of Use. You agree to comply with the Terms of Use.

Twinkraft is not responsible for lost or stolen Twinkraft vouchers, except as required by law. In certain circumstances, Twinkraft may replace or cancel lost or stolen Twinkraft vouchers with proof of purchase acceptable to Twinkraft.

Twinkraft may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new Twinkraft vouchers that you purchase.

Twinkraft vouchers are for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Twinkraft´s prior written consent. Your purchase or use of Twinkraft vouchers will be deemed your agreement to these terms.

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